HVAC answering service
Every call answered.
Every job booked.
After hours, on the roof, slammed in July. When your shop can't pick up, MasterDesk answers, qualifies the caller, and books the job before they call the next shop on Google.
The cost of a ringing phone
A missed call isn't a missed call. It's a missed job.
The customer already has a problem. If you don't pick up, they don't wait around. They dial the next result.
1 in 4
calls to the average shop goes unanswered. Every one is a customer with a problem and a phone in their hand.
80%
of callers won't leave a voicemail. They hang up. No message, no name, no callback. Just gone.
$300+
is what a booked service call is worth. Miss the phone and that money calls the next name on Google.
How it works
Three steps. No new app for you to learn.
The call rolls to us
After hours, on the roof, or slammed in July. When your shop can't pick up, the call forwards to MasterDesk instead of going to voicemail.
The caller gets answered
A real conversation, not a menu. We ask what's going on, how urgent it is, and where they are. The same questions you'd ask.
The job lands on your schedule
Emergencies ping your on-call tech right away. Everything else books straight into your calendar. You get a transcript of every call.
Who's behind it
Built by a local guy, not a call center.
I'm Kellan, and I build this out of the Evanston / Chicago area. There's no offshore floor, no script-reader who's never heard of a heat exchanger. MasterDesk works with the number you already hand out and the scheduling software you already run: Housecall Pro, ServiceTitan, or whatever's on your truck. Nothing to rip out. Your callers just stop hitting voicemail.
“Your callers should hear a real conversation, not a beep and dead air.”
Kellan, Founder of MasterDesk
Evanston, Illinois
Hear what your callers hear.
15 minutes. I'll show you exactly what your after-hours callers hear right now.