What we do
After-hours & overflow call coverage.
One job, done right: catch the calls your shop can't, and turn them into booked work. Here's exactly what happens from the moment the phone rings.
The missed call
A call comes in when you can't take it. After hours, both lines busy, everyone in the field. Instead of rolling to voicemail, it forwards to MasterDesk.
The instant text-back
If the caller hangs up before we connect, they get a text right away: a real message from your shop, not silence. Most callers who'd have vanished text right back.
The qualification
We talk to the caller like you would. What's the problem (no heat, no cooling, a leak)? How urgent? What's the address? Are they an existing customer? It all gets captured.
Emergency escalation
No heat in January is not a Tuesday-morning callback. Real emergencies ping your on-call tech immediately, with the caller's details, so you can decide to roll a truck.
Booked into your calendar
Everything that isn't an emergency gets booked straight into your scheduling software: Housecall Pro, ServiceTitan, or whatever you run. You wake up to jobs, not a full voicemail box.
Monthly recap
Once a month you get a plain recap of every call we caught: who called, what they needed, what got booked, what got escalated. You see exactly what the phone was doing while you were off the clock.
What's included
- Answers on your existing number
- Instant text-back to hang-ups
- Real caller qualification
- Emergency escalation to your on-call tech
- Jobs booked into your calendar
- Transcript of every call
Coming next
Once the phone's handled, these are on the roadmap. Not today, but built on the same foundation.
- Estimate follow-up: nudge the quotes that went quiet.
- Maintenance agreement renewals: catch them before they lapse.
- Review requests: ask happy customers while the job's still fresh.
See it work on your own calls.
Fifteen minutes and I'll walk you through exactly how it fits your shop.